Service & Parts Manager Leadership Workshops
Delegation, accountability, leadership routines, coaching, staff development, and customer satisfaction.
Training & Consulting
Develop people. Strengthen operations. Improve performance.
Practical fixed operations training and consulting designed for dealership leaders and teams.
Training and consulting services
Focused on the practical processes managers and teams use every day.
Service Advisor Training
Appointment preparation, customer communication, write-up processes, inspection results, objection handling and follow-up.
Fixed Operations Process Consulting
Shop productivity, dispatch, scheduling, repair-order management, workflow, operational controls and standard operating procedures.
KPI & Financial Performance Management
Effective labour rate, hours per repair order, productivity, gross profit, budgeting, performance reporting and action plans.
ABOUT YOUR INSTRUCTOR
Meet Larry Morrison
Learn about Larry's four decades of automotive leadership experience, his approach to developing managers and the story behind the Morrison Leadership Library.
Meet Larry Morrison — Biography & Photo