MORRISON LEADERSHIP PRESSLEADING PEOPLE · TRANSFORMING PERFORMANCE
The complete collection

The Morrison Leadership Library

Fourteen book titles, with 18 individual volumes and covers. Explore the full library below.

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Front cover of The Evolution of the Fixed Operations Leader, Book 1
BOOK 01

The Evolution of the Fixed Operations Leader

Practical leadership principles for lasting results.

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Front cover of The Fixed Operations Playbook, Volume I
BOOK 02 · VOLUME I

The Fixed Operations Playbook

Volume I — Operational leadership and consistent processes.

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Front cover of The Fixed Operations Playbook, Volume II
BOOK 02 · VOLUME II

The Fixed Operations Playbook

Volume II — Developing systems and strengthening execution.

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Front cover of Operational Excellence, Volume I
BOOK 03 · VOLUME I

Operational Excellence

Volume I — Building operational consistency.

Front cover of Operational Excellence, Volume II
BOOK 03 · VOLUME II

Operational Excellence

Volume II — Sustaining measurable improvement.

Front cover of The Service Manager’s Leadership Handbook, Volume I
BOOK 04 · VOLUME I

The Service Manager’s Leadership Handbook

Volume I — Leading the service department.

Front cover of The Service Manager’s Leadership Handbook, Volume II
BOOK 04 · VOLUME II

The Service Manager’s Leadership Handbook

Volume II — Coaching, accountability and management routines.

Front cover of The Parts Manager’s Leadership Handbook, Book 5
BOOK 05

The Parts Manager’s Leadership Handbook

Leadership and performance management for parts operations.

Front cover of The Fixed Operations Director’s Leadership Handbook, Book 6
BOOK 06

The Fixed Operations Director’s Leadership Handbook

Leading performance across service and parts departments.

Front cover of The Collision Centre Manager’s Leadership Handbook, Book 7
BOOK 07

The Collision Centre Manager’s Leadership Handbook

Developing people, processes and customer confidence.

Front cover of The Warranty Manager’s Leadership Handbook, Book 8
BOOK 08

The Warranty Manager’s Leadership Handbook

Effective warranty operations and stronger controls.

Front cover of The Shop Foreman’s Leadership Handbook, Book 9
BOOK 09

The Shop Foreman’s Leadership Handbook

Shop floor leadership, production and technical team development.

Front cover of The Service Advisor’s Professional Handbook, Book 10
BOOK 10

The Service Advisor’s Professional Handbook

Customer communication and stronger service drive practices.

Front cover of The Fixed Operations Financial Performance Handbook, Volume I
BOOK 11 · VOLUME I

The Fixed Operations Financial Performance Handbook

Volume I — Financial foundations and departmental economics.

Front cover of The Fixed Operations Financial Performance Handbook, Volume II
BOOK 11 · VOLUME II

The Fixed Operations Financial Performance Handbook

Volume II — Governance and enterprise value.

Front cover of The Customer Experience Leadership Handbook, Book 12
BOOK 12

The Customer Experience Leadership Handbook

Building trust, creating loyalty and improving every touchpoint.

Front cover of The Dealer Principal’s Guide to Fixed Operations, Book 13
BOOK 13

The Dealer Principal’s Guide to Fixed Operations

Governing performance and protecting enterprise value.

Front cover of The Future of Fixed Operations, Book 14
BOOK 14

The Future of Fixed Operations

Preparing people, systems and leaders for the next era.

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